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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mark Erich

March 17, 2026

5  out of  5
rating by Mark Erich
"quick and efficient communication great team and transparent pricing"
We responded:
"¡Estamos agradecidos por su reseña de cinco estrellas, Mark! Gracias por tomar un tiempo para compartir su calificación positiva del equipo de Matthew Smith, agente de State Farm, aquí en McLean. "
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Kaushik Rath

March 10, 2026

5  out of  5
rating by Kaushik Rath
"I worked with Kelsey Morales and she was delightful, amazing, knowledgable,, and was able to get me a phenomenal rate for my home and car insurance! Highly recommend!"
We responded:
"Kaushik, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Matthew Smith’s Team—we are always here to help!"
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Paul Spencer

March 2, 2026

5  out of  5
rating by Paul Spencer
"Friendly and efficient service ."
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Patrick Fleming

February 28, 2026

5  out of  5
rating by Patrick Fleming
"The Matt Smith State Farm office is fantastic. My family and I are lifelong State Farm customers, so when I moved to this area years ago that's where I went, and Matt and his team have taken great care of all our insurance needs. Just this past week Kelly has been so wonderful helping me add a child and a car to our policy, offering additional and better options, and proactively suggesting discount programs to keep our costs down. Thank you Kelly, Matt, and team!"
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Gökhan Ekici

February 28, 2026

5  out of  5
rating by Gökhan Ekici
"From quote to onboarding they were very helpful."
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Randy Rabin

February 26, 2026

5  out of  5
rating by Randy Rabin
"Very personal, efficient and courteous service. I needed only policy info, and it was sent to me in 5 minutes without any sales pressure."
We responded:
"Hello Randy, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We're always happy to assist so don't hesitate to reach out to us if you need anything. We look forward to seeing you again soon."
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James Weiler

February 26, 2026

5  out of  5
rating by James Weiler
"The person who helped me (Kelly) was excellent! She helped get my new renter’s policy set up and she was very efficient. She called me back immediately the next day and was very responsive. I was able to get my new policy setup despite only have several days due to a tight deadline for moving into my apartment."
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Jessica Whalen

February 20, 2026

5  out of  5
rating by Jessica Whalen
"A friend of mine was contacted by Kelsey at StateFarm after she generally filled out a form online thru facebook I believe. After trying for a while to find cheaper insurance to no avail. Kelsey helped her find insurance even at full coverage for both vehicles cut in half from what she was currently paying. My friend called me and I wasn’t expecting much being our vehicles were newer and still being paid for, but I said to give her my number. She called me and in 30min I had cheaper insurance by more than half that I was paying at the time. And my home insurance went down just a tiny amnt but I ended up with $100,000 more in coverage in the event of something happening to our home! I was thoroughly impressed! And I’ve had them before. They have revamped their coverage. Thank you Kelsey! The best part was she was just real! A real person that spoke to you like a friend with understanding and genuineness."
We responded:
"Hi Jessica, We are grateful and appreciate the time you took to leave your review. We are so happy that you are enjoying Kelsey as your account manager. If you ever need anything please don't hesitate to reach out to our team. We're here for you anytime!"
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Gxcha_Sofia

February 19, 2026

5  out of  5
rating by Gxcha_Sofia
"I love how friendly she was. I will and have been referring her to my family and friends ever since I got insurance through her."
We responded:
"Hi Gxcha_Sofia, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! Our goal will always be to provide the best experience and we love knowing yours was no different. Hope you visit us again soon!"
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Juan Cruz

February 18, 2026

5  out of  5
rating by Juan Cruz
"Kelsey really took care of me as far as finding the policy that works for me. Great experience overall."
We responded:
"Greetings JUAN, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We're always happy to assist so don't hesitate to reach out to us if you need anything. See you soon!"
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Jad Sarsour

February 12, 2026

5  out of  5
rating by Jad Sarsour
"I use them to flip my homes, my car insurance and my business. Their service is second to no one! Rosabella...is amazing and I highly recommend!"
We responded:
"Thank you, for your business Jad! "
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Roy Moebus

February 12, 2026

5  out of  5
rating by Roy Moebus
"Very helpful and knowledgeable assistance from Kayla Hunt. Pleasure to work with. We had some complicating issues transferring from NY to Maryland, and Kayla helped us through all of it."
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Tommy Avent

February 3, 2026

5  out of  5
rating by Tommy Avent
"Kelly went above and beyond to help me solve my insurance needs. It is refreshing to get such good service."
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Nadim Rizk

January 29, 2026

5  out of  5
rating by Nadim Rizk
"I had an incredible experience working with Matt Smith’s State Farm office. A special shout out to Rosabella Debty for her time, extended knowledge, and incredible attention to details. She was patient and clear, ensuring I secured the perfect coverage for my new venture. Highly recommend this team for their professional and thorough service!"
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Nathan McMullen

January 27, 2026

5  out of  5
rating by Nathan McMullen
"Kelly got us a quote to add a new vehicle to our policy within minutes on a busy day. She made the process quick and painless for us."
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pamela cordova

January 25, 2026

5  out of  5
rating by pamela cordova
"I have been a client of State Farm for over 15 years. I have had 2 accidents during this time and both experiences, while somewhat upsetting, were handled so professionally by Matt Smith's team in Virginia. From the moment the accident was reported, State Farm Agents, were right on top of everything and immediately arranged towing, rental car, etc. It made both traumatic experiences so much better. I wish I could remember the name of the Agent that helped me, a female who was so kind, so thorough and had such a joyful approach to getting me settled. I really appreciated the high level of service I got, which sadly, is not always the case in American. Thank you State Farm. Pamela Cordova"
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Brad Dayspring

January 20, 2026

5  out of  5
rating by Brad Dayspring
"Matt’s office is always responsive, straightforward, and fair, worked with Kelly to get perfect homeowners policy for our needs."
We responded:
"Dear Brad, We appreciate the time you took to give us such a great rating! It's great to know that we were able to provide you with the highest levels of service. We hope to continue exceeding your expectations with great service. Please let us know what we can do for you in the future."
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Jared Patron

January 20, 2026

5  out of  5
rating by Jared Patron
"Extremely helpful in quickly getting myself on an auto insurance plan and answered all my questions. Great communication and customer service all around. 10/10!"
We responded:
"Greetings Jared, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! We look forward to keeping up the great work! See you next time!"
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Jaime Briseno

January 20, 2026

5  out of  5
rating by Jaime Briseno
"Kelsie Morales answered all my questions and gave me great advice on my future planning. When I am ready I will call her. I recommend her %100. She also speaks Spanish which really helped understand."
We responded:
"Jaime, Thanks for choosing us and leaving such a great review! Hearing that your experience went well really makes our day. We look forward to serving you many more times in the future! We look forward to seeing you again soon."
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Michael Petitjean

January 17, 2026

5  out of  5
rating by Michael Petitjean
"Kelsey Thompson was great and answered my questions in a quick and timely manner."
We responded:
"Greetings Michael, Thanks for choosing us and leaving such a great review! It's great to know that we were able to provide you with the highest levels of service. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We look forward to seeing you again soon."
Profile photo of Aubrey Petitjean

Aubrey Petitjean

January 16, 2026

5  out of  5
rating by Aubrey Petitjean
"Very easy to get ahold of. Always willing to answer any and all questions. Very honest and fun to work with!"
We responded:
"Greetings Aubrey, Thank you for the awesome feedback. We're thrilled that you had a great experience at our location. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! See you soon!"
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Carlos Bonilla

January 14, 2026

5  out of  5
rating by Carlos Bonilla
"Every time I call , they always help me out and are very kind to me , and get things resolved fast.."
We responded:
"Greetings Carlos, We're delighted to hear about your experience! It is truly touching to know you think so highly of us! We hope to continue exceeding your expectations with great service. Sincerely, Matt Smith"
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Andrew Preziosi

January 14, 2026

5  out of  5
rating by Andrew Preziosi
"Staff is extremely knowledgeable, quick to offer timely help and very professional. They are quick to return calls, explain changes in coverage and confirm transactions with follow-up emails. I appreciate their great service and convenience."
We responded:
"Dear Andrew, We're delighted to hear about your experience! Hearing that your experience went well really makes our day. We'll be sure to share your experience with the rest of our team members as inspiration! See you soon!"
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Sarah Cho

January 13, 2026

5  out of  5
rating by Sarah Cho
"Kayla was very polite, kind and explained very well about the home and auto insurances. I highly recommend Kayla if anyone needs an insurance agent."
We responded:
"Sarah, Thanks for the great review! We're thrilled that you had a great experience at our location. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Sincerely, Matt Smith "
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larry rebbecchi

December 9, 2025

5  out of  5
rating by larry rebbecchi
"this is a very well run agency. I have been a client for 3 years and the service is stellar. I specifically want to call you and recognize the hard work of kayla. She continues to go above and beyond from service to pricing. thank you for a great experience."